Forum Archive Index - September 2001

["Andrew Dengel" <adengel@clear.net.nz>]

Thanks Jeremy & Jerold,

I hear what both of you are saying and agree with it.
I used to work for a big multi national insurance company, and yes it
certainly mattered "who" you were as to the level of service you got.
Example a prominent business mans son crashes his car - whilst under the
influence - claim paid no questions asked, due to size of account. It was
this constant one rule for one, one for the other that eventually
disillussioned me from the corparate world and sent me out on my own. The
collusions that used to go on were incredible also. However these things all
hapened without technology and have been happening since cave days no doubt
and always will. Certainly technology may make it easier - maybe, if certain
agencies are entitled to receive the information (thats the key) but they
will happen anyway regardless. My point is that people in this more and more
violent world want to feel safe and will be prepared to accept certain
technological aids to help, therefore I still fell compnaies involved in
these industries are a good mid to long term bet.
Thanks for an interesting discsussion.

Andrew
----- Original Message -----
From: "Jeremy" <jeremy@electrosilk.net>
To: <sharechat@sharechat.co.nz>
Sent: Thursday, September 20, 2001 5:22 PM
Subject: Re: Re: [sharechat] Security - growth industry !!


>
>
> > > And if someone who doesnt know me from a bar of soap gets his thrills
> > > by knowing I had lunch at McDonalds then good luck to him.
> > > Somehow I dont think it will go that far though, conspiracy theorists
> > > seem to think that everyone cares what they are doing? They dont.
>
> It is not a matter of someone who doesn't know you from a bar of soap.  It
> is a matter of what they do with the information.
>
> As a not trivial example, suppose you live in a marginal electorate.  The
> incumbent Government presently takes a keen interest in what you do, where
> you spend your money, what papers you read, what shops you use and who you
> talk to.  They target Government feel-good advertising and largess towards
> the people who will make a difference in the electorate. This is a fact of
> life today in Australia and New Zealand.  Nothing hypothetical about it at
> all.
>
> Remote biometric monitoring would make this ever so much easier.  It
avoids
> any unpleasantness with getting bank details, phone records or shopping
> information. It adds immeasurably to the 'degrees of separation' data.  It
> provides real-time information to direct the advertising and government
> handouts so as to press your buttons precisely.
>
> I probably hear sigh of disbelief here, but you can make your own
> observations.  If you are Australian based you may well have noticed a lot
> of Government TV advertising of late about Natural Heritage projects,
> CentreLink job opportunities etc etc.  These are feel-good ads designed to
> attract marginal voters prior to the coming election.
>
> As another example of using information perhaps inappropriately.  When I
> worked for an 'un-named Australasian Telco' I was tasked to implement a
> degrees of separation project on customers and their friends.  The idea
was
> that anyone a big spending customer talked to often, who was also a
> customer, would automatically get answered immediately they called
customer
> service - no waiting in queues for them - .  They would get specially
> trained operators and would always have only good things to say about the
> Telco when they talked to their big spending mate.  This was a simple
> example of customer manipulation using automatically collected information
> to achieve a result.
>
> Anyway, enough of my whingeing.  Just remember this next time you are on
> hold for 10 minutes to the insurance company that someone much more
> important than you has just been answered on the first ring.
>
> Enjoy.
>
> Jeremy
>
>
>
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