Forum Archive Index - December 2000

[michgore <michgore@i4free.co.nz>]

I too had a similar problem with Transalta.  We didn't get a bill in 8 months.
I phoned them several times.  After several goes, my phone calls finally had a
material effect and copies arrived of the bills they had been sending out which
were addressed to someone called "gnc" in Christchurch despite supply to our
Wellington address.  You would think that either the post office or whoever was
receiving these bills would have sent them back.  So next, only a week after
copies of the bills for the previous eight months finally arrived, a guy turned
up to disconnect us as we had an overdue account.   If it wasn't that by chance
I was at home, we would have been disconnected.  So now with the billing address
and arrears sorted out, the next bill arrives and has a $30 "visit fee".   Well
I must also say in their defence that they promptly wote back after I emailed
them and they deleted the $30 charge but if they could have just got the address
right............ michael

Warner Lamb wrote:

> I can say first hand, Snoopy..Its very true. I have just had a bill from
> TRANSALTA for 102 days. My date to pay the bill with the prompt payment
> discount had expired two weeks ago. I had tried to change to first electric
> 4 months ago and got an email confirming that but nothing since. I thought
> the lack of bill meant the changeover was taking place. The bill was sent to
> the wrong address...to my comm property in Kaikoura...when the supppy was
> for residential in CHCH...they where at a loss to explain. Their call centre
> has improved..took about 3-4 mins after ALL the "options". I feel sorry for
> the call centre staff..what a job and all because of management decisions I
> would say. The GOODWILL that has been paid for customer base is falling by
> the day and If I wasnt leaving Id be pushing for a shift. Most other options
> were 5-10% cheaper (taking the propmt payment into account too). Id say
> theyve got BIG problems. It will be costly to NCH.
> Maybe why they called in RMG ;-)
>
> Warner
>
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