Vodafone admits misleading customers of 'Live' service

Vodafone has admitted misleading customers in the promotion of internet service Vodafone Live.

The Commerce Commission's case that Vodafone misled customers about the cost of using its Vodafone Live mobile internet service between May 23, 2007 and July 28, 2008, was heard in Auckland District Court yesterday.

Commission lawyer Nick Flanagan said customers had thought they had been accessing services on Vodafone Live for free and had been within a "walled garden", when in fact they had been using and paying for the wider internet, The Dominion Post reported.

Vodafone charged $11.25 a megabyte to customers who accessed external websites, resulting in customers receiving bills for hundreds of dollars, in one case more than $1000.

Vodfafone lawyer Bruce Gray QC said the company had pleaded guilty to the charges and apologised to customers and to the court.

The company acknowledged "serious offending" and faced a fine of hundreds of thousands of dollars, he said.

Judge Roderick Joyce set sentencing for July 29.

Comments from our readers

No comments yet

Add your comment:

Your name:
Your email:	Not displayed to the public
Comment:
Comments to Sharechat go through an approval process. Comments which are defamatory, abusive or in some way deemed inappropriate will not be approved. It is allowable to use some form of non-de-plume for your name, however we recommend real email addresses are used. Comments from free email addresses such as Gmail, Yahoo, Hotmail, etc may not be approved.

Anti-spam verification:

Type the text you see in the image into the field below. You are asked to do this in order to verify that this enquiry is not being performed by an automated process.

Related News:

GEN - Completion of Purchase of Premium Funding Business
Fletcher Building Announces Executive Appointment
WCO - Director independence determination
AIA - welcomes Ngahuia Leighton as 'Future Director'
Mercury announces Executive team changes
Fonterra launches Retail Bond Offer
October 29th Morning Report
BIF adds Zincovery to its investment portfolio
General Capital Resignation of Director
General Capital subsidiary General Finance update