Forum Archive Index - June 2000

[Nick Kearney <nk@xtra.co.nz>]

Hey

I remember when video recorders came out and they said that this was the
end of the movies as we knew it!!

Fact is the movie complexes have got better and brighter.

Have microwaves finished off conventional ovens??

Has e-mail put an end to conventional mail?/

Answer to both is no.

As with these, B2C internet retailing is not the answer but can be an
alternative.  Depends on each persons situation.  It is just an option.

Cheers  NK

Brian Gale wrote:
> 
> To endorse what has already been said by Ben, Phil and Nigel  and to go a
> little further with this "face to face" argument of ril's.
> 
> More often than not the service given, by the staff, in retail
> establishments is pathetic - ranging from badly trained, uninterested
> people to overzealous salesmen with poor technical knowledge.  In my
> experience to make a purchase and feel well served is a vary rare
> occurrence.  This is the great weakness with the ' face to face'  story and
> which opens the door to the well presented web site.
> 
> There is only one worse scenario and that is dealing with people over the
> phone - which one could argue is a ' face to face '  situation.
> 
> The advantage of being able to take one's time to study the pros and cons
> of a purchase from a well presented site (which must give the fullest
> possible information) has only one disadvantage which would apply to
> working equipment - you can't have a demo.  However  a ' money back
> guarantee '  covers that.
> 
> I too have been impressed with the standard of the Flying Pig set-up for
> the purchases I have made for technical books and software.  I like the
> discount and can't complain about the nominal courier change.
> Acknowledge of order, follow up and delivery - all  first class.  I'll be
> back for more.
> 
> Another advantage of the B2C  is shown in the following personal
> experience.  My nephew owns an antique business down in Dunedin and he has
> set up a very good web site, principally for antique pottery.
> He is selling all over the world, a market which otherwise would be denied
> him  The point I want to make is that he has received numerous testimonials
> from his customers expressing their thanks and satisfaction which he is
> able to use to further his business.  How many testimonials do you see on
> the retailers shop wall and even if they managed to get any would anyone
> take any notice ?
> 
> If presented correctly a web site is a very powerful sales tool.  We will
> undoubtedly see more and more sophistication as the baby gets out of its
> nappies !!
> 
> Brian Gale
> 
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