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Friday 27th November 2009 |
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Contact Energy Ltd, the listed electricity and gas supplier, announced today it was outsourcing up to 60 back office retail processing jobs from its Lower Hutt process centre to one of the fastest growing companies in the Middle East and India, Wipro Technologies.
The move is part of a much larger decision to partner with Wipro to implement an enterprise system replacement project which stalled earlier this year and led to Contact abandoning its partnership with the New Zealand arm of IBM.
The announcement also confirms that Contact will, as previously expected, move its whole enterprise system onto an SAP platform.
The move is expected to result iin "significant improvements to Contact's retail billing systems" and is the first time Contact has outsourced this element of its back office.
Call centres in Dunedin and Levin are unaffected by the decision.
"Contact will not be commenting further on the proposal while consultation with staff is ongoing," the company said in a statement.
Contact closed down 11 cents in trading today, at $5.84.
Businesswire.co.nz
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