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From: | "tennyson@caverock.net.nz" <tennyson@caverock.net.nz> |
Date: | Wed, 09 Jul 2003 18:20:17 +1200 |
Hi Wayne, OK, I'll bite. > > As a once RBD holder, and once RBD client - I wish him well. I know > there was the odd fan, on this site, yet I am not one. I see the share > price dipped on the announcement, can't understand it myself. As a > once client at the coal face, the business clearly lacked leadership, > or control. No coffee, no cups, filthy KFC, > > I'm a bit of a fan of the 'like' the product' 'buy the share' club myself. So I can understand very well the opposite converse of this. So lets have a look at your complaints one by one. 'lacking leadership or control' A rather vague accusation. All the stores I have seen are very obviously part of the KFC/Pizza Hutt/Starbucks corporate machine 'No coffee, no cups, filthy KFC' Quote from p5 of 2003 Annual Report Specific objective: "upgrade of our KFC presentation in New Zealand" Looks like they recognise the problem. Am I correct in saying that the coffee and the cups are part of the help yourself service side of the business away from the purchasing counter? Perhaps it is just showing things are that busy the staff didn't get around to putting out more foam cups out? How can they see the mugs have run out through a wall full of customers? IIRC coffee in KFC is a reasonably recent development anyway, so even the fact that it is there suggests they are listening to the customers. > >poor service from the Huts, > Meaning what exactly? > >and a struggling investment into Aus. > You expect them to buy a business of a receiver and immediately make it profitable. It is coming around. Give 'em time. Something that is of concern to me was the statement that in the interim Victoria Salmon is taking over the New Zealand operations, and her association with as the champion of Starbucks will stand her in good stead. Pardon? What was a so called independent director doing championing Starbucks? Isn't that meant to be a management function? I wonder if she will do a 'Ralph Norris' and slide from the board straight into the top job? Or are there governance issues simmering below the surface on the RBD board? Just what do 'Salmon & Partners' business consultants do - Anyone? SNOOPY discl: hold RBD -- Message sent by Snoopy on Pegasus Mail version 4.02 ---------------------------------- "You can tell me I'm wrong twice, but that still only makes me wrong once." ---------------------------------------------------------------------------- To remove yourself from this list, please use the form at http://www.sharechat.co.nz/chat/forum/
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